Customer FAQs
Customer FAQs
Find answers to common questions about shipping, returns, sizing and what makes Gypsy & Wolf your destination for premium bohemian fashion. Still have questions? Contact us at hello@gypsyandwolf.com and we'll get back to you as soon as possible.
Do you offer free shipping in Australia?
We offer free shipping on all AU orders $100+. We also offer two paid shipping options: Standard shipping is $9.95 (2–4 business days same state, 3–6+ business days interstate), and Express shipping is $15.00 (1–2+ business days same state, 1–3+ business days interstate). Most orders are dispatched the same business day, so you can start styling your new pieces as soon as possible. We also ship worldwide, with costs calculated at checkout based on your location.
What's your returns policy?
We want you to feel absolutely delighted with every purchase. If something doesn't work out, we offer store credit returns within 21 days of purchase for full-priced items. Items must be unworn, unwashed, unaltered, and free from perfume, makeup or tan, with all original tags attached. Please note that candles, diffusers, jewellery, headwear, swimwear, and items purchased at 30% off or more are considered final sale and cannot be returned unless faulty. Store credit is valid for 36 months and can be used across our entire range (excluding gift cards).
How do I know which size to choose?
We believe in inclusive sizing and want every woman to feel confident in our pieces. Each product page includes detailed size guides with measurements to help you find your perfect fit. Our bohemian silhouettes are designed to be relaxed and flowing, celebrating natural movement and comfort. If you're between sizes or unsure, feel free to reach out to us at hello@gypsyandwolf.com - we're always happy to provide personalised fit advice based on the specific piece you're considering.
What makes Gypsy & Wolf different from other boho brands?
Gypsy & Wolf is more than just bohemian fashion - it's a celebration of free-spirited femininity with a premium, editorial edge. We curate pieces that blend modern bohemian aesthetics with inclusive sizing, ensuring every woman can embrace her untamed style. From flowing kimonos and romantic florals to carefully selected leather accessories and jewellery, each piece is chosen to help you create looks that feel both effortless and intentional. We're committed to quality, authenticity, and empowering women to express their unique style with confidence.
What if my item arrives faulty?
Quality is incredibly important to us, and every item is carefully inspected before it leaves our facility. If you do receive a faulty item, please contact us within 14 days at hello@gypsyandwolf.com with the subject line FAULTY and include photographic evidence. We'll assess the issue promptly and, if confirmed as a manufacturing fault (such as open seams, broken zippers, or fabric puckering), we're happy to replace it with an identical item when available. If replacement isn't possible, we may offer a refund in accordance with Australian Consumer Law. Please note that items must be unwashed and unworn to qualify as faulty.

