Returns Policy

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products. We are happy to hold an item of your choosing (providing the item is available) for 10 days. 

Return Requirements:

• Please make prior contact with us before sending a Return as we will not accept packages without prior notification.

• Merchandise must be returned within 14 days of the customer receiving the order.

• If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a credit note, refund or exchange.

• Please try on garments in a timely manner to avoid missing this return timeframe.

• Merchandise must be unworn, unwashed, unstained (Including No Makeup or Tan) and un-perfumed.

• Merchandise must have all tags, including any Hang-tags attached and any brand packaging it has been received in.

• Any products marked ‘FINAL SALE ' or apart of our 'CLEARANCE' (Please note it will state on a product "FINAL' OR 'CLEARANCE') Or part of our (EOFY SALE, BLACK FRIDAY OR CYBER WEEKEND OR BOXING DAY SALES) cannot be returned for a refund or store credit, unless the item is faulty. ( Please Note: Legally Under Consumer Law We Are Not Required To Accept Returns On Heavily Reduced Clearance Items)

• If an item is discounted as a part of a promo or flash sale, but will go back up to full price after the sale has finished - it is not considered sale stock and can be returned for store credit only for the amount you have paid. Unless they are part of the Sales mentioned above. 

• If We Are Having a 'Mega Sale' Our Banner On Our Front Homepage Will State If There Is a No Returns Policy On That particular Sale.

• All footwear returns must include the original shoe-box in its original condition, without postal labels. Please try shoes on a soft surface as we will not accept returns on footwear with scuff marks

• Due to hygiene concerns the following cannot be returned: swimwear, intimates/Lingerie, Bodysuits, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.

• We will not accept Returns on Candles or Diffusers

• Gypsy and Wolf do not provide refunds for change of mind, incorrect sizes or faults to the garment made by the customer.

• Gypsy and Wolf reserves the right to send a return back to you if it does not meet the return requirements listed in our returns policy at your own cost. 

• Once we receive your return in our warehouse and process this we will issue you with a store credit (in the form of a gift card) to the email address on your order. Please allow up to 3 Business Days for processing.

• CANCELLATION: Once an order has been placed. If a cancellation is required this must be made as soon as possible. (please note all cancelled orders will be credited in the form of a Gift card)

Returns for refund:

Here at Gypsy and Wolf we completely understand 

• We offer refunds on faulty items only. (We currently have a quality control system and photograph items before they leave our warehouse). Change of Mind Refunds will not be accepted.
• You will be required to cover the postage costs. 
• Items must be returned in same condition as when received and in the same packaging.
• Please note: Incorrect size is Not considered a Faulty Garment
• Please contact us before sending any Items back as we need to know why and can advise on returns.
• Please return your item/s to PO BOX 315, NEW NORFOLK TAS 7140
• All returns should be sent via registered post for tracking purposes. Returned items lost in the post are not the responsibility of Gypsy & Wolf. 

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Gypsy & Wolf is not responsible for the cost of return shipping.

Please Ship To:

Gypsy & Wolf
PO BOX 315
NEW NORFOLK
TASMANIA 7140

PRE-ORDERS

• Items on PRE ORDER by Tulle & Batiste are NOT currently in stock and are made to order for sustainability reasons to cut back on waste.
• 2-6 WEEKS -This is an approximate date ONLY and item may arrive early or late - we will post updates directly on the product page on our website and contact you via email if and when this rarely occurs.
• You will receive email confirmation when your order is shipped.
• All items ordered together will be held and shipped together when the pre-order item arrives.
• Pre-orders cannot be cancelled as the garments are cut as per order.
• IT IS THE CUSTOMERS RESPONSIBILITY TO READ OVER THIS INFORMATION CAREFULLY BEFORE PLACING AN ORDER AS WE WILL NOT OFFER A REFUND OR STORE CREDIT ON A PRE ORDER SIMPLY FOR CHANGE OF MIND.

Afterpay Returns

If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your installments. If (At Gypsy & Wolf Discretion) a Cancellation of a purchase using Afterpay is made you will be charged a return fee of 7% for a refund. 

Humm Returns

If you wish to return something you purchased using Oxipay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by Oxipay until you have paid all your instalments.

Sezzle Returns

If you wish to return something you purchased using Sezzle, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by Sezzle until you have paid all your installments.

Laybuy Returns

If you wish to return something you purchased using Laybuy, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by Laybuy until you have paid all your installments.

Processing Returns

We aim to process returns within 7 business days of receiving them in our Hobart warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact:

gypsyandwolfstore@outlook.com

Store Credit

• Store credit can only be used at gypsyandwolf.com
• Store credit can now be transferred to another person or account.
• Please treat store credit like cash.
• Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
• Store credit valid for 2 Years.
• Store credit is provided in the currency in which you paid.
• Your use of store credit constitutes your agreement to our Terms & Conditions.

Faulty Items

The Gypsy & Wolf team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at seductivefoxstore@outlook.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault. Please note: If an item goes past the 14 days and a fault is not reported within this time it will be at Gypsy and Wolf's Discretion to accept a return. Incorrect Sizing is not considered a Faulty Garment. If a Garment has been washed will we not accept a return on the garment unless a manufacturing fault is found. 

Faulty items MUST be faulty by manufacture. This includes: 

• Open seams 
• Broken Zippers or Buttons 
• Broken Elastic Loops 
• Puckering 

• Please note that Gypsy and Wolf must be notified of a faulty item within a reasonable timeframe in order to deem it as a manufacturing fault, or else it will be deemed as general wear and tear. 
  
  
• We are happy to replace your approved faulty item with the identical item when possible. As per Australian Consumer Law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is too major for repair.