Gypsy & Wolf Returns Policy
Returns at a glance
We want you to love what you wear. If something isn't right, here's how it works:
| Return window | 21 days from the date you place your order |
| What you get | Store credit, valid for 24 months, to spend on anything in store |
| Return postage | Paid by you - we recommend a tracked service |
| Not returnable | Items 30% off or more, Final Clearance, jewellery, headwear, swimwear, candles, diffusers and gift cards (unless faulty) |
Faulty item? We'll make it right - see Faulty items below.
Changed your mind?
No problem. Full-priced items can be returned within 21 days of purchase for store credit.
- Your store credit is valid for 24 months and can be used on anything in store except gift cards.
- Orders paid with Afterpay, Klarna, Zip or PayPal Pay in 4 are refunded as store credit too, the same as any other change-of-mind return.
- Original shipping fees aren't refunded.
Please send items back as you received them:
- Unworn, unwashed and unaltered
- Free of makeup, tan, perfume and pet hair
- With all original tags, buttons and brand packaging attached
If an item arrives back in a condition we can't resell, we'll get in touch and send it back to you.
Not sure about your size? Check the measurements on each product page, or message us before you order - we're always happy to help you choose.
What can't be returned
These items can't be returned for change of mind, but they're still covered if they arrive faulty:
- Sale items 30% off or more — whether the discount was automatic or from a code
- Final Clearance items
- Jewellery, headwear and swimwear (including earrings, necklaces, hats and scrunchies), for hygiene reasons
- Candles and diffusers
- Gift cards
How to return
- Lodge your return on our Returns Page within 21 days of purchase — you'll just need your email address and order number.
- Pack your items securely so they arrive back in perfect condition.
- Post your parcel using the address in your return confirmation. Return postage is at your cost, and we recommend a tracked service — we can't take responsibility for parcels lost on the way back to us, so tracking protects you.
- We'll check and credit. Once your return arrives, please allow up to 10 business days for us to process it. We'll email you as soon as your store credit is ready.
Faulty items
We check every piece before it leaves us, but if something arrives with a manufacturing fault, we're sorry - and we'll fix it.
What to do: email hello@gypsyandwolf.com with the subject line FAULTY, your order number and a photo of the fault. Please let us know as soon as you notice it, ideally within 14 days of receiving your order and before washing or wearing.
Examples of faults: open seams, broken zips or buttons, broken elastic or loops, fabric puckering.
Not a fault: an item that doesn't fit, or normal wear and tear.
How we'll make it right: depending on the fault, we'll offer a replacement of the same item, a repair, or a refund to your original payment method - including for items bought on sale or from Final Clearance. If the fault is confirmed, we'll also cover the cost of sending it back.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Sale events (Black Friday and flash sales)
During our sale events, the same returns policy applies, with a few extras:
- Items bought at 30% off or more are final sale and can't be returned or exchanged unless faulty.
- Items bought at less than 30% off can be returned for store credit within 21 days, in the usual condition.
- Sale prices apply automatically and can't be combined with other discount codes.
- Stock is limited, and adding an item to your cart doesn't reserve it.
- Sale prices apply only during the advertised sale dates.
A note on fair use
We love helping you find pieces that suit you. To keep our returns process fair for everyone, we may decline returns that don't meet this policy, or get in touch if an account shows an unusually high number of returns.
Questions?
We're a small, woman-owned team and we read every message. Email hello@gypsyandwolf.com or contact us here.
