Gypsy & Wolf Returns Policy

We're here to make sure you feel delighted with every purchase. However, we understand that sometimes items just don't work out. If you're not fully satisfied with your order, Gypsy & Wolf offers a store credit–only returns policy within 21 days of purchase for full-priced items, with the following terms and conditions.

Returns Overview

• Timeframe: Items can be returned within 21 days of the purchase date for store credit only.
• Store Credit Validity: Store credit is valid for 36 months from the date of issue and can be used across our entire product range, excluding gift cards.
• Exclusions: Candles, diffusers, jewellery, headwear and swimwear (including earrings, necklaces, hats and scrunchies) are non-returnable due to hygiene reasons unless the item is faulty. Final Clearance items cannot be returned unless faulty. Gift cards cannot be returned.

Sale Items & Return Policy

Items purchased with a discount of 30% or more, whether applied automatically or through a code, are considered final sale and cannot be returned unless assessed by our quality control team to have a genuine manufacturing fault.

Buy Now, Pay Later Purchases

If you used Afterpay, Klarna, ZipPay or Pay in 4 at checkout, any approved returns will be issued as store credit, in line with our standard returns policy.

Important Return Conditions

To be eligible for a return, your item(s) must meet the following criteria:

1. Return Request: Initiate your return request within 21 days of purchase through our Returns Page by entering your email address and order number.
2. Proof of Purchase: Ensure you have valid proof of purchase.
3. Condition Requirements: Unworn, unwashed, unaltered items only, free from stains (including no makeup or tan) and perfume, and free from pet fur. All original tags and buttons must be attached, with any brand packaging included.
4. Packaging for Return: Items must be securely packaged to avoid damage during transit.

Please note that items that do not meet these standards will be returned to you.

How to Return Your Item

1. Submit a Return Request: All returns must be initiated via our Returns Page. Simply provide your email and order number to get started.
2. Shipping Responsibility: You are responsible for ensuring items are returned to Gypsy & Wolf safely. We recommend using tracked shipping to guarantee safe delivery. Gypsy & Wolf is not liable for missing returns.

Return Shipping Costs

Please note that at this time, we are unable to offer free return shipping. Customers are responsible for covering the cost of shipping returns back to us. We recommend using a tracked service to ensure your items reach us safely, as Gypsy & Wolf is not liable for any missing return parcels.

Processing Your Return

Once your return is received, please allow up to 10 business days for review. Upon acceptance, you'll receive a confirmation email, and store credit will be applied to your account. Shipping fees are non-refundable unless Gypsy & Wolf is at fault.

Faulty Items

At Gypsy & Wolf, we are committed to ensuring you receive high-quality products. Each item is carefully inspected before it leaves our facility. However, if you do encounter a manufacturing fault, please reach out to us promptly at hello@gypsyandwolf.com with the subject line FAULTY. Providing photographic evidence of the fault is required to help us assess and expedite the return process.

Reporting Timeframe & Conditions

• Fault Notification: Faults must be reported within 14 days of receiving your item. If reported after this period, acceptance of the return will be at Gypsy & Wolf's discretion.
• Condition: Items that have been washed or show signs of general wear and tear are not eligible for return as faulty. All faults must be submitted before wash and wear.
• Incorrect Sizing: Incorrect sizing does not qualify as a manufacturing fault.

Eligible Faults

For an item to be considered faulty, the defect must clearly result from a manufacturing issue. Examples of acceptable faults include:

• Open seams
• Broken zippers or buttons
• Broken elastic loops
• Fabric puckering

Gypsy & Wolf must be notified within a reasonable timeframe to confirm the item as faulty; otherwise, it may be deemed general wear and tear.

Resolution for Faulty Items

If we confirm your item as faulty, we are happy to replace it with an identical item, when available. If replacement is not possible, or if the fault is significant enough that repair is not feasible, we may offer a refund in accordance with Australian Consumer Law.

Fair-Play Policy

To maintain fair use of our returns process, we reserve the right to reject a return or suspend the account of customers submitting excessive or unreasonable return requests.

For further assistance or questions about our returns, please reach out to us at hello@gypsyandwolf.com.

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